EPSC-DPS Joint Meeting 2019
Centre International de Conférences de Genève (CICG) | Geneva | Switzerland
15–20 September 2019
Geneva | Switzerland
15–20 September 2019


What to do if you have a problem during the EPSC-DPS Joint Meeting 2019

We would like everyone participating in the EPSC-DPS Joint Meeting 2019 to feel comfortable and have a positive, enjoyable experience. We would like to hear your comments in our feedback survey. However, if there are any issues, observations or suggestions that you would like to talk to us about while you are in Geneva, please come along to the Europlanet Society stand. A member of the EPSC-DPS Joint Organizing Committee or Meeting Response Group will be happy to come and meet with you and hear your thoughts.

The EPSC-DPS conference assistants will be present at all times in the meeting rooms to help you. If you require on-site medical attention, there is an infirmary on Level -1 of the CICG that is open from 09:00-18:00 Monday–Friday.

If you observe or experience behaviour that is in breach of the Code of conduct, and wish to file a report, please use the EPSC-DPS Joint Meeting 2019 online form. You can fill this in anonymously, but we will be unable to follow up with you about your report without a working email address.

The reporting system does not constitute an emergency service. If you require emergency assistance while attending EPSC-DPS 2019 in Geneva, the emergency telephone numbers are as follows:

  • Police: 117
  • Fire: 118
  • Life-threatening emergencies (to call for an ambulance): 144

About the reporting form:

  1. The EPSC-DPS Breach of Conduct Reporting Form is hosted by the Europlanet Society, the parent organization of EPSC.
  2. Complaints submitted via the Breach of Conduct Reporting Form will be acknowledged within 24 hours.
  3. Please indicate if your situation requires urgent action. In this case, your form will be sent directly to the President of the Europlanet Society (Nigel Mason), the Director of the Executive Office (Nicolas Walter), the Outgoing Chair of the DPS (Linda Spilker), the Incoming Chair of the DPS (Amanda Hendrix). You will be contacted within 12 hours to arrange a time to for a face-to-face meeting or speak by telephone with a senior representative of the Society.
  4. In all other cases, the outputs from the complaints form will be sent by email to a neutral point of contact (POC). The POC is external to the planetary community (working for the European Science Foundation, which hosts the Europlanet Society’s Executive Office in Strasbourg) and will provide an impartial check of whether there are any conflicts of interest or involvements that affect who the primary responders should be. The EPSC-DPS Meeting Response Group will be notified that a complaint has been made, but will not be party to the details.
  5. The POC will forward the complaint to the primary responders. These will usually be the President of the Europlanet Society and the Incoming and Outgoing Chairs of the DPS. For reports concerning European participants, the Director of the Europlanet Society Executive Office (Nicolas Walter) will also be notified. If they are unavailable for any reason, or if the POC identifies a conflict of interest, the complaint will be forwarded to an alternative Officer of the respective Society. Only these senior representatives of the Societies will be sent details of the complaint. They will act as the primary responders.
  6. The primary responders will discuss the complaint and decide on a plan of action, consulting Committee Chairs if relevant, but keeping the number of people involved to the minimum. They will determine if the complaint can be resolved informally during the EPSC-DPS Joint Meeting, or whether the matter should be handed over to the Europlanet Society or DPS to follow up after the meeting, according to their respective procedures.
  7. If the complaint may be resolved informally, actions should be carried out to attempt to achieve this.
  8. If steps taken do not resolve the issue, or the complaint is sufficiently serious, the report will be followed up according to the procedures of the Europlanet Society or the DPS, as determined by the primary responders.

Go to the EPSC-DPS Reporting Form.